Shipping Policy
Where we ship:
We currently accept and deliver orders across New Zealand.
Shipping costs
- Free shipping on all orders of NZD $60.00 or more (inc GST).
- For orders under NZD $60.00 (inc GST), we charge a flat rate of NZD $5.50 (inc GST) anywhere in New Zealand.
Couriers and delivery times
We send all orders with NZ Post or Aramex. We aim to dispatch your order within 1-2 business days, and we’ll email you a tracking link as soon as it’s on its way.
Once your order has been dispatched, please allow up to three working days for it to arrive. Rural addresses can sometimes take a little longer. A signature may be required on delivery, so we suggest choosing an address where someone can receive your parcel. If you’d prefer, leave a note at checkout and we’ll do our best to arrange authority to leave.
Delivery details
Please take a moment to double-check your delivery address at checkout, as our couriers do not deliver to PO Boxes. If a parcel is delayed or returned because of an incorrect address or a missed delivery, please get in touch and we’ll gladly help you work out the next step.
Freshness, packaging and allergens
We pack every order with care so your cookies reach you in great shape. When your box arrives, please check the best-before date on the pack and store the cookies somewhere cool and dry. Please check for ingredients list before consuming the cookies.
Returns & Refund Policy
At Crumbles, we want you to love every box. If something isn’t quite right, we’re here to help.
Returns
- Because our cookies are a food product, we’re unable to accept returns, refunds or exchanges once a box has been opened, to keep everything safe and hygienic for all our customers. If your box is still sealed in its original packaging, we’d be happy to look at a replacement, refund or exchange for you.
- If your order arrives damaged, faulty or not as ordered, we’re sorry, and we’ll make it right. Please contact us within [3 days] of delivery with your order number and a photo, and we’ll take care of it.
- Nothing in this policy affects your rights under the Consumer Guarantees Act 1993.
Refunds
- Once your return reaches us, we’ll check it and let you know the outcome by email.
- If your return is approved, we’ll send your refund to your original payment method within 5-10 business days.
- Shipping costs are refundable only when the return is due to a mistake on our part, such as a wrong or damaged product.
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